1. Agreement and definitions

These Terms of Service (“Terms”) govern use of DataPulse products and the customer panel at dash.datapulse.cc. By creating an account or buying a service, you agree to these Terms, the Privacy Policy, and — for paid plans — the Service Level Agreement.

“We”, “us”, and “DataPulse” mean [LEGAL_NAME]. “You” means the account holder. If you are under 13, a parent or guardian must buy the service and remains responsible for the account.

We may update these Terms. Material changes will be posted on this page and, where the law expects it, noticed to the account email. Continued use after the update means you accept the revised Terms for services you keep or renew.

We may refuse registration or an order at our discretion. You may not assign your account without our prior written consent.

2. Services

DataPulse provides VPS, game hosting, cloud storage (including Nextcloud and object storage), dedicated servers, and related infrastructure hosted primarily in Germany. Plan specs, pricing, and stock shown at order time in the panel control. Dedicated hardware may have setup fees, commitment options, or configurable extras as shown at checkout.

We aim to keep the panel and SFTP reachable. Unplanned access issues that are our responsibility are handled under the SLA for covered paid services. Dedicated servers are outside the SLA availability credits.

3. Accounts and security

You must provide accurate registration and billing details and keep them current. You are responsible for passwords, API keys, and everyone you invite to a service. Use a strong password and enable two-factor authentication where available.

If you share credentials, you remain responsible for resulting activity. Tell us promptly if you suspect unauthorised access.

We may close an account that has been unused for six months, after notice where practical. Inactive-account handling is also described in the Privacy Policy.

4. Payments

Fees are charged through the payment methods we enable in the panel (for example card or other gateways listed at checkout: [PAYMENT_PROVIDER]). Prices are as shown for the billing cycle you choose, plus any setup fee or add-on listed at order.

If an invoice is unpaid by the due date, we may suspend the service. If it stays unpaid for 7 days after the due date, we may terminate the service and delete its data. Paying a terminated invoice does not restore deleted files automatically; open a billing ticket if you need help with a refund or a new order.

5. Refunds

Unless the law requires more, our standard commercial refund practice is:

• Gateway refund to the original payment method: within 48 hours of the original charge, requested by billing ticket with invoice or service ID
• Account credit only: from day 2 through day 7 after the charge
• Dedicated servers are final sale and are not eligible for refund or credit, except where mandatory consumer law says otherwise

Refunds are of the amount paid minus non-recoverable payment-gateway fees and taxes we cannot reclaim. Add-ons are non-refundable. Upgrades and downgrades, if refunded at all, are settled as account credit.

No commercial refund (beyond any legal right) after 48 hours for accidental purchase, change of mind, or termination for breach of these Terms. Account credits you buy or receive are non-cash, non-refundable, usable only in the DataPulse store, and transferable to another account only if we approve a ticket request. Exploiting credits may lead to removal of the balance and account action.

6. Chargebacks and disputes

Open a billing ticket before starting a chargeback or payment dispute. An unjustified chargeback may lead to immediate suspension or termination, deletion of services, and evidence provided to the payment provider. Fraudulent disputes are refused.

7. Acceptable use

You must not use DataPulse to:

• break the law applicable to you or to our operations
• host or distribute malware, phishing, spam, or unauthorized scanning
• attack, flood, or DDoS any network or host, or use our network as a launch point for attacks
• intentionally overload CPU, memory, disk, or network beyond fair use for the plan
• abuse billing, credits, trials, or support channels
• host illegal content, CSAM, or other prohibited material
• infringe copyrights, trademarks, or other rights of third parties

We may suspend or terminate services and accounts for violations, with or without prior notice when needed to protect the platform or other customers. Malicious activity handling is also described in the Privacy Policy.

8. VPS and dedicated servers

Root or administrator access means you are responsible for the operating system, applications, updates, and security inside the machine. You must not use VPS or dedicated services to attack others. Panel and network access issues that are our fault are addressed by support; dedicated machines remain outside SLA uptime credits.

Configurable dedicated options (RAM, disks, traffic, IPs) are billed as shown in the order flow. Early cancellation rules, setup fees, and commitments are those displayed at purchase.

9. Game hosting

DataPulse is not affiliated with Mojang, Microsoft, Discord, Coffee Stain, Iron Gate, or other game publishers unless a page expressly says so. You must follow the publisher’s terms for the game you run. Breaking those terms may lead us to suspend or terminate the service.

You are responsible for mods, plugins, maps, datapacks, and content you install. We are not liable for world corruption, nulled or leaked jars, or damage caused by your files. We may refuse support for pirated or obviously illegitimate resources until you show a legitimate licence.

Support includes (reasonable effort): help starting or connecting to the service, panel crashes, and documented setup of listed add-ons (for example proxy, Geyser, dedicated IP) when those add-ons are part of your plan.

Support does not include: writing or debugging custom plugins/mods, building full server setups for you, in-game administration (command blocks, player discipline, griefing by third parties), or DNS/domain consulting beyond basic pointers we document.

10. Cloud storage

Nextcloud and object-storage products are provided as described on the order page (capacity, traffic, and billing unit). You are responsible for access keys, shares, and data you store. Illegal or abusive use may result in suspension. Object storage billed per TB follows the quantities you select in the panel.

11. Backups

Where a product includes customer-triggered backups, limits are those shown for the plan. Daily safety backups for game hosting are an operational measure for incidents we caused. They are not a customer restore entitlement for other reasons, as described in the Privacy Policy. VPS and dedicated customers must keep their own backups unless a product page expressly includes them.

We are not responsible for corruption of backup archives. Only authorised system staff can reach safety-backup storage.

12. Support

Support is offered through Discord and/or panel tickets as we publish. Official staff are only those we identify in our Discord (staff role / listed team). Do not send passwords or payment secrets in public channels.

Billing matters (refunds, cancellations, ownership moves, chargebacks) must go through a billing ticket, not a public chat or DM. Identity checks for sensitive actions are described in the Privacy Policy.

We aim to respond while staff are online, typically within 24 hours. We do not support services hosted elsewhere, interpersonal disputes between players, or griefing/botting of your community except to the extent our platform itself is misconfigured.

Inactive tickets may auto-close after 24 hours without a reply, or when marked resolved. Ticket authors may request a transcript after closure where that feature exists.

13. Panel, databases, and add-ons

We work to keep core panel features available (console, file manager, users, schedules, settings), subject to maintenance and incidents. Optional tooling (installers, importers, subdomains, audit helpers) is provided as-is. Actions by users you invite are your responsibility.

If you delete a database or files, we are not obliged to restore them except via any backup product you purchased or a safety restore when we caused the loss. Database size limits, if any, are those published for the product; abuse may lead to termination.

Migrations from other hosts and location moves may be offered without warranty against missing files; a fee may apply for location changes.

14. Intellectual property

Website content, branding, and documentation are owned by [LEGAL_NAME] or its licensors. You keep rights to content you upload; you grant us the licence needed to host and back it up. You must not misuse our marks.

15. Availability and liability

Paid covered services may qualify for credits under the SLA. Nothing in these Terms limits non-waivable rights under consumer or data-protection law.

To the fullest extent allowed by law, DataPulse is not liable for indirect, incidental, or consequential loss (including lost profits, data, or goodwill), except for death or personal injury caused by negligence, fraud, or other liability that cannot be limited. Our aggregate liability for a claim relating to a service is limited to the fees you paid for that service in the three months before the claim.

16. Suspension and termination

You may cancel at the end of a paid term through the panel or a billing ticket; prepaid periods are not refunded except under section 5 or mandatory law. We may suspend or terminate for non-payment, abuse, legal risk, or long inactivity. On termination we may delete data after any short grace period we publish.

17. Governing law

These Terms are governed by the laws of [COUNTRY], without regard to conflict-of-law rules, except that consumers keep mandatory protections of their country of residence where those cannot be waived. Courts of [FORUM] have jurisdiction, subject to those consumer rights.

18. Contact

Legal and billing questions: [EMAIL] or Discord support. Postal: [LEGAL_NAME], [ADDRESS], [COUNTRY].